Ordering

How do I place an order?

It’s easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you’ve added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

How do I track my order?

You can track your order progress and delivery of items by clicking on Order Tracking. Order Tracking is also found at the bottom of every web page and in “your account” at the top of every page.

The delivery services we use receive order numbers and tracking numbers from us at the close of business seven (7) days a week. If these delivery services do not have a record of your order, they may not have received these numbers in their systems yet. In that case, we suggest tracking your order again the following business day.

Please have your order number available so that we may assist you more quickly.

How do I pay for my purchase?

We accept a variety of payments including PayPal, MasterCard, Visa, Click to pay, American Express.

Shipping and Delivery

How much is shipping and handling? How much is delivery for furniture?

At Raakens, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

What is the delivery time to Alaska, Hawaii and the U.S. Territories?

Please allow 5-7 business days for items shipped via Standard Delivery. Add an extra 1-3 business days for orders shipped via 2-Day Express or Next Day Air.

Shipping Information

Where can I find assembly instructions?

You can search among the assembly instructions for all of our products.[vc_toggle title=”.

Returns and Exchanges

What is your return policy?

At Raakens, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Do I have to disassemble the product for the return?

You do not need to disassemble the product.

Can I return something that has been assembled in my home?

Yes, you can return merchandise that was assembled in your home.